Shipping policy

  • Last updated: July 27, 2026

    Order processing
    We work to process and ship orders as quickly as reasonably possible. Processing and delivery estimates are provided at checkout and are estimates, not guaranteed delivery dates. Orders placed during launches, promotions, holidays, or periods of high volume may require additional time.

    Shipping rates and delivery
    Available shipping methods, charges, and estimated delivery windows are shown at checkout based on the destination and order contents. Free shipping promotions apply only when the order satisfies the stated terms.
    Carrier delays, weather, customs processing, and other events outside our control can affect delivery timing after an order has shipped.

    Address changes and cancellations
    Please review your shipping address before submitting your order. If you need to request an address change or cancellation, contact admin@refinedqualities.com as soon as possible. We will try to help, but cannot guarantee changes or cancellation after an order has entered fulfillment or shipped.
    Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if a package is returned because the address provided at checkout was incorrect or incomplete.

    Tracking, delayed, lost, or damaged packages
    When tracking is available, it will be sent to the email address used for the order. If tracking shows no movement, the package appears lost, or the shipment arrives damaged, contact admin@refinedqualities.com with your order number and relevant photographs when applicable. We will review the available tracking information and help pursue the options offered by the carrier.
    If tracking shows a package as delivered but it cannot be located, first check the delivery area, household members, building staff, and neighbors. Contact us promptly if the package remains missing.

    International orders
    International customers are responsible for import duties, taxes, customs charges, brokerage fees, or other destination-country charges not collected at checkout. Customs processing can delay delivery. Refined Qualities cannot control or predict these charges or delays.

    Contact
    Questions about shipping can be sent to admin@refinedqualities.com.